Stay Safe and Informed

joya's Responsible Gambling

Gambling is for fun — and joya is always here to make sure that fun never becomes a problem.

For Ages 21+ Self-Exclusion Available 24/7 Support SSL Secured
Our Position

Gamble Responsibly

Age Limit: All casino and betting activities at joya are only for people aged 21 or above. Participation by minors is strictly prohibited.

Playing at joya is not just a chance to win — it is an entertainment experience that should remain in your control. We believe that informed players have the best experience. That is why we encourage every member to set their own limits and seek help when needed.

Online betting or casino play becomes a problem when it starts to affect daily life, family, or financial stability. joya's Terms and Conditions clearly outline user responsibilities and platform boundaries.

This page will tell you how to keep yourself protected, which signs to watch out for, and where to go if you need help.

You Are in Control

Tools to Stay Safe

joya gives you a few simple features so you can set your own gambling limits.

Deposit Limit

Set a maximum amount you will deposit daily, weekly, or monthly. Once set, the limit takes effect immediately.

Budget Control

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, the platform will automatically alert you.

Time Management

Account Break

If you want to take a break for a few days, temporarily close your account for a set period — from 24 hours up to 30 days.

Temporary Break

Self-Exclusion

If you feel you need a long-term break, request self-exclusion. During this time, access to your account will be blocked.

Long-Term Protection

Contact Support

Submit any limit or exclusion request through joya's 24/7 live chat or email — assistance is available in both Bengali and English.

24/7 Support

Activity History

View your game history, deposit and withdrawal records — a useful way to stay aware of your activity.

Transparency
Check Yourself

Is Your Gambling Under Control?

Every player can occasionally ask themselves — "Am I playing normally?" The questions below will help you reflect. If more than one answer is "yes", taking a break or seeking help is a good idea.

Ask yourself these questions:

  • Are you betting increasingly larger amounts?
  • Are you playing repeatedly to try to recover lost money?
  • Do you feel uneasy or anxious when you try to stop playing?
  • Are you hiding your gambling from people close to you?
  • Are you having trouble focusing on daily tasks, studies, or work?
  • Are you borrowing money or spending savings to gamble?

If you notice any of these signs in yourself, contact joya's live chat or email right away. Our support team can communicate in Bengali and will help place a temporary or long-term break on your account.

Under joya's Privacy Policy, your conversations with support are kept completely confidential — your personal information is not shared with third parties.

Warning Signs

Recognise the Signs of a Problem

Problem gambling habits usually develop gradually. Pay attention if you notice any of the following behaviours:

  • Financial pressure: Money meant for regular expenses is being spent on betting, and you are struggling to pay bills or debts.
  • Relationship strain: Family or friends are expressing concern about your gambling habits.
  • Impact on sleep and health: You are playing late into the night, and your eating, sleeping, or rest has become irregular.
  • Emotional instability: You feel angry, frustrated, or depressed when you lose, and you return to gambling to cope with those feelings.
  • Loss of control: You want to stop but cannot, and even when you set limits you do not keep to them.
  • Secrecy: You are hiding your gambling from family or lying about it.

joya's commitment — your wellbeing is our priority

We do not just provide a place to play — we want to make sure every member's experience stays positive. From age verification to self-exclusion, joya always supports responsible gambling.

21+ Age limit strictly enforced
24/7 Support always available
How to Get Help

You Are Not Alone — Help Is Available

Problem gambling is a recognised mental health issue. Asking for help is not a weakness — it takes courage.

joya Live Chat

Talk directly in Bengali through joya's 24/7 live chat. Our team will assist you right away with self-exclusion, a break, or any other limit you want to set.

Email Support

Write to us in detail by email — our support team responds in both Bengali and English. Email address: [email protected]

Family and Friends

Talk to family or close friends. Support from the people around you can go a long way in reducing stress and making the right decisions.

Professional Advice

Speak with a mental health professional or counsellor. A number of government and private mental health organisations in Bangladesh offer professional counselling.

Awareness Organisations

Organisations that help people overcome problem gambling run support groups and counselling sessions.

If you are concerned about yourself or someone in your family, speak with joya's support team first. We will help without any judgement. For common questions, visit our FAQ — it has plenty of information on account management and setting limits.

Remember: gambling is for entertainment, not a source of income. Placing bigger bets to recover lost money is never an effective strategy.

Frequently Asked Questions

Questions About Responsible Gambling

Contact joya's 24/7 live chat or email and let us know you want self-exclusion. The support team will close your account for a set period. You will not be able to log in during the self-exclusion period.

A deposit limit request takes effect immediately. However, a request to increase the limit may take some time to process, to allow adequate time for reconsideration.

No. Opening an account and playing at joya is only for people aged 21 or above. Age is verified at registration, and additional verification may be requested in cases of doubt.

A cooling-off period lasts from 24 hours to 30 days — during this time the account is inactive and reactivates once the period ends. Self-exclusion is a longer-term decision — typically from several months to several years — and is arranged in coordination with the support team.

A family member or trusted person can contact support on your behalf to raise a concern. Our team will then reach out to apply protective measures on your account.

Yes. Your limit settings or self-exclusion details are kept completely confidential. Under joya's privacy policy, your personal information is not shared with unauthorised third parties.

Yes, problem betting is a recognised behavioural issue that can affect anyone regardless of age or profession. Seeking professional help rather than hiding it or trying to manage it alone is the best step.